From the real life of a computer supporter:
A very irate dentist called to complain that the custom office package which I had written was extremely slow.
Irate Dentist: "It takes thirty minutes for the receptionist to enter an appointment! This package is a piece of @#%$^!! Come down here this afternoon and get it out of here!"
I was able to calm him down and offered to rewrite any portion of the software that wasn’t executing correctly, which he finally agreed to. That afternoon I sat with the receptionist to watch her use the software and see where the slowdown occurred.
She began entering her first appointment:
S............... m............... i............... t.............. h............
I have never seen hunting and pecking go so agonizingly slow. No wonder it took thirty minutes to enter an appointment.
Saturday, January 23, 2010
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1 comment:
No, its not about my husband !
I am working in the exact environment of this story where I deal with a LOT of irate people who tell me tales of how computerisation makes their work life hell-like and after Final acceptance test passed by them, the system delivered is not what they want!
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