Slow softwear?

From the real life of a computer supporter:

A very irate dentist called to complain that the custom office package which I had written was extremely slow.

Irate Dentist: "It takes thirty minutes for the receptionist to enter an appointment! This package is a piece of @#%$^!! Come down here this afternoon and get it out of here!"

I was able to calm him down and offered to rewrite any portion of the software that wasn’t executing correctly, which he finally agreed to. That afternoon I sat with the receptionist to watch her use the software and see where the slowdown occurred.

She began entering her first appointment:
S............... m............... i............... t.............. h............

I have never seen hunting and pecking go so agonizingly slow. No wonder it took thirty minutes to enter an appointment.